Imagine having a roadmap that guides you in transforming your customers’ experience, helping them not just achieve their goals but exceed them. That’s the power of mastering customer success. In fact, businesses that invest in effective customer success courses see up to a 50% increase in customer retention and satisfaction, according to industry research.
As a customer success professional, your role is pivotal—it’s about building lasting relationships and ensuring customers find value in every interaction with your product or service. But to do this effectively, you need the right tools, skills, and customer success training.
In this blog, we’ll explore the 10 best customer success courses, both free and paid, to help you elevate your expertise, deepen customer relationships, and drive business growth. Whether you’re just starting or looking to refine your skills, these courses are designed to empower you at every stage of your customer success manager training journey. Let’s dive in!
Table of Contents (Body copy)
- 10 top customer success courses for 2025
- What to look for in a customer success course
- Common types of customer success training
- Conclusion
- FAQ
Top 10 customer success courses for 2025
Explore these top customer success courses to find the right fit for your career. Each offers unique benefits, from foundational learning to advanced customer success manager training.
The Customer Education Blueprint
The Customer Education Blueprint is designed for professionals aiming to improve customer engagement and retention through effective customer education programs. This mini-course provides actionable strategies to create a customer education academy that drives success, reduces churn, and fosters brand loyalty.
Course Creator Price Format Duration Simon Dunant Free Self-paced online course with short video lessons and assignments. 50 minutes (5 daily lessons of 10 minutes each) 
Curriculum
The course is divided into concise modules, each focusing on a key aspect of customer education:- Understanding customer needs: Identifying pain points and crafting effective educational journeys.
- Streamlined onboarding: Building processes that ensure customer satisfaction from the start.
- Content creation: Developing impactful on-demand courses with existing resources and filling knowledge gaps.
- Measuring success: Using key metrics to track and improve program ROI.
- Optimization strategies: Iterating and enhancing your customer education programs for sustained success.
Skill level
Beginner to intermediate.
This course is ideal for customer success professionals, marketers, and educators who want to enhance their customer education initiatives and foster long-term customer loyalty.Pros and cons
Pros
- Short and actionable lessons that fit busy schedules.
- Hands-on assignments to ensure immediate application of concepts.
- Provides a clear roadmap for building customer education programs.
Cons
- Limited in-depth exploration of advanced topics.
- Best suited for individuals starting with customer education, rather than seasoned experts.
Reviews from students
- “The actionable steps were easy to follow and implement. I was able to enhance my onboarding process within a week.” – Janet R., Customer Success Manager.
- “Simon Dunant’s approach is clear and engaging. This course gave me the confidence to create impactful content for my customers.” – Alex P., Educator.
- “Short, sharp, and to the point. A great way to get started with customer education.” – Chris H., SaaS Consultant.
By the end of this course, learners will have a robust framework for creating customer education programs that enhance satisfaction and contribute to business growth.
Customer Success Management Fundamentals
Customer Success Management Fundamentals is a concise course that provides a foundational understanding of customer success management. Taught by customer success strategist Emilia D’Anzica, this course is ideal for professionals seeking to grasp the core concepts of customer success, including churn reduction, key metrics, and customer journey planning.
Course Creator Price Format Duration LinkedIn Learning (Instructor: Emilia D’Anzica) Free with a LinkedIn Learning subscription (1-month free trial, then $39.99/month or $240/year) Self-paced online course with recorded video lectures and supplemental materials. 1 hour 
Curriculum
This short yet impactful course is divided into focused sections, covering:- Understanding customer success vs. customer support: Clarifying the differences between these roles and their unique contributions.
- Churn reduction: Strategies to minimize customer churn and enhance retention.
- Customer success metrics: Introduction to key metrics and how to track them.
- Customer success plans: Creating actionable plans to improve customer satisfaction and success.
- Customer journey mapping: Understanding and improving the customer journey to ensure a seamless experience.
Skill level
Beginner.
Perfect for individuals new to customer success or looking to strengthen their foundational knowledge. This course provides actionable insights and a clear pathway to improving customer success strategies.Pros and cons
Pros- Quick and easy-to-follow course structure.
- Includes downloadable templates and additional resources for practical application.
- Flexible learning schedule with self-paced video lectures.
Cons
- Limited depth for intermediate or advanced learners.
- Focuses primarily on foundational concepts, which may not be sufficient for experienced professionals.
Reviews from students
- “A great course to get started in customer success. The templates and resources were especially helpful.” – Maria S., Customer Success Associate.
- “Emilia D’Anzica is an excellent instructor who explains the concepts clearly and effectively. Highly recommend for beginners.” – John P., Account Manager.
- “It’s a solid introduction, but I wish it went into more detail on advanced strategies.” – Sarah L., Customer Experience Specialist.
By completing this course, learners will gain a firm grasp of the essentials of customer success management and actionable strategies to enhance customer satisfaction and retention.
How to Get a Job in Customer Success Course
This course is tailored for individuals seeking to transition into a Customer Success Management (CSM) role. It’s ideal for professionals with relevant expertise but limited direct experience in customer success, offering practical guidance on building a compelling résumé, preparing for interviews, and making a smooth career shift.
Course Creator Price Format Duration Practical CSM $83 Online course with modules, expert guidance, and downloadable resources. 1 day 
Curriculum
The course is structured into three focused modules:- Skills assessment and translation: Identify your existing skills and learn how to present them as relevant to a customer success role.
- Understanding the CSM role: Gain an in-depth understanding of the responsibilities, expectations, and skill sets required for success in customer success management.
- Career transition strategies: Practical advice on crafting a standout résumé, building an effective job search strategy, and excelling in customer success interviews.
Skill level
Intermediate.
This course is designed for individuals with some professional experience but little to no direct exposure to customer success. It’s particularly beneficial for those pivoting careers or re-entering the workforce in a rapidly growing field.Pros and cons
Pros- Focused on career transitions, offering actionable advice for job seekers.
- Includes résumé-building guidance and interview preparation tips.
- Short duration allows for quick upskilling.
Cons
- Limited depth on advanced customer success strategies.
- Not ideal for those already working in customer success roles.
Reviews from students
- “This course helped me understand how to position my skills for a customer success role. The career tips were invaluable!” – James T., Transitioning Professional.
- “A fantastic resource for anyone looking to break into customer success. The modules were clear and actionable.” – Priya M., Job Seeker.
- “I wish there was more focus on the day-to-day responsibilities of a CSM, but it’s great for getting your foot in the door.” – Alex R., Career Changer.
By the end of this course, learners will have a clear understanding of how to transition into a customer success role, effectively market their skills, and confidently navigate the job application process.
CMS Customer Success Management: Basics to Advanced
This comprehensive course on Udemy takes learners through the foundations of customer success management and advances to more sophisticated strategies. Perfect for those entering the field or experienced professionals aiming to refine their skills, this course covers everything from customer engagement to leveraging data for strategic decision-making.
Course Creator Price Format Duration Udemy $89.99 Self-paced online course with lifetime access to pre-recorded video lectures, quizzes, and downloadable resources. 4.5 hours 
Curriculum
The course is structured into several modules to offer a robust learning experience:- Customer success fundamentals: An introduction to the role and importance of customer success in modern businesses.
- Customer engagement strategies: Techniques to improve customer relationships and satisfaction.
- Onboarding excellence: Insights into streamlining onboarding processes for improved adoption.
- Metrics and analytics: Guidance on measuring success through KPIs like churn rate, NPS, and customer health scores.
- Strategic account management: Tools and techniques for managing key accounts and fostering loyalty.
Skill level
Beginner to advanced.
This course caters to professionals at all levels, offering foundational insights for newcomers and advanced strategies for experienced customer success managers.Pros and cons
Pros
- A structured curriculum covering both basics and advanced topics.
- Self-paced format provides flexibility for learners with busy schedules.
- Lifetime access ensures learners can revisit the content anytime.
Cons
- No live sessions or interactive elements.
- Limited opportunities for networking with peers or instructors.
Reviews from students
- “The course is well-organized and covers a wide range of topics. I feel more confident managing customer relationships after completing this.” – John K., Customer Success Manager.
- “Great for beginners! The metrics and analytics section was particularly helpful for my role.” – Lisa M., Account Executive.
- “The content is solid but could benefit from more practical case studies or real-world examples.” – Angela P., Customer Success Associate.
With this course, learners will build a strong foundation in customer success management and develop advanced skills to drive engagement, retention, and loyalty. The flexibility and depth of the course make it an excellent resource for professionals looking to level up their customer success expertise.
Customer Success Bootcamp
The Customer Success Training Bootcamp by ClientSuccess is designed for customer success managers and professionals who want to level up their skills. This program combines online training modules, workshops, and personalized coaching to provide a comprehensive framework for mastering customer success. Whether you’re aiming to improve customer onboarding, drive adoption, or boost retention, this bootcamp offers the tools and knowledge needed to take your customer success career to the next level.
Course creator Price Format Duration ClientSuccess Contact for pricing (pricing varies depending on the selected program and customization options) Online training modules, live workshops, and one-on-one personalized coaching sessions Varies based on the selected program, with flexibility for self-paced learning or more intensive, scheduled engagements.
Curriculum
The bootcamp covers the following essential topics:
- Customer onboarding: Techniques to ensure a smooth start for customers and set them up for long-term success.
- Customer adoption: Strategies to encourage active use of your products or services.
- Customer retention: Best practices to keep customers satisfied and reduce churn.
- Expansion: Approaches for upselling, cross-selling, and growing accounts.
- Advanced metrics and analytics: Using customer data to inform decision-making and improve outcomes.
Skill level
Intermediate to advanced.
This bootcamp is designed for customer success professionals who are already in the field and want to deepen their expertise. It’s ideal for those with some experience who want to refine their skills and adopt best practices in customer success.Pros and cons
Pros- Combination of online learning, live workshops, and personalized coaching.
- High level of interaction with customer success experts for personalized guidance.
- Flexible program durations to accommodate different learning styles and schedules.
- Certification upon completion to demonstrate expertise in customer success.
Cons
- Pricing is not transparent and requires direct inquiry.
- The program may be too advanced for those new to customer success management.
Reviews from students
- “This bootcamp gave me the tools I needed to transition from just a customer service role to a true customer success manager. The coaching was invaluable.” – Anna L., Customer Success Manager
- “Great learning experience, but I would have liked more case studies to apply the concepts to real-world scenarios.” – Brian T., Account Manager
- “The live workshops were a game-changer for me, providing real-time feedback and insights into our team’s challenges.” – Natalie F., Customer Success Lead
This Customer Success Training Bootcamp by ClientSuccess provides a robust learning experience for professionals looking to master the fundamentals and advance their customer success expertise. With a combination of online learning, coaching, and live workshops, participants gain hands-on experience that can be directly applied to their roles.
Course Creator Price Format Duration Udemy $89.99 Self-paced online course with lifetime access to pre-recorded video lectures, quizzes, and downloadable resources. 4.5 hours Cisco Customer Success Manager Course
Cisco’s Customer Success Manager Course is designed to help professionals build the skills needed to drive adoption, expand product usage, and ensure customers achieve their desired outcomes. This course emphasizes using proven frameworks and methods to deliver impactful customer success strategies.
Course Creator Price Format Duration Cisco Training and Certifications $1,500 (varies by training provider) Instructor-led training with options for in-person or virtual sessions. 3 days 
Curriculum
The course covers critical customer success concepts and tools, including:- Customer success foundations: Understand the principles of customer success and its role in driving business outcomes.
- Adoption method: Learn strategies to improve product adoption and value realization for customers.
- Success planning: Develop detailed customer success plans that align with customer goals and organizational strategies.
- Risk mitigation: Identify and address risks that may impact customer satisfaction or retention.
- Value demonstration: Learn techniques to measure and showcase the ROI of customer success initiatives.
Skill level
Intermediate to advanced.
This course is ideal for customer success managers, account managers, and other professionals responsible for customer retention, adoption, and satisfaction. It’s best suited for those with some experience in customer-facing roles.Pros and cons
Pros- Developed by Cisco, leveraging its industry-leading expertise in customer success.
- Comprehensive curriculum covering all critical aspects of customer success management.
- Interactive and hands-on approach with real-world examples and case studies.
- Industry-recognized certification upon course completion.
Cons
- High cost compared to other customer success courses.
- Limited flexibility, with a fixed schedule and duration.
- Focused primarily on Cisco’s frameworks, which may not fully align with all industries.
Reviews from students
- “The Cisco Customer Success Manager course provided me with actionable tools and strategies that I applied immediately to my accounts.” – John T., Account Manager
- “Great balance between theory and practice. I particularly appreciated the focus on adoption and value realization frameworks.” – Sarah W., Customer Success Lead
- “A solid program, but the price might be steep for those without a corporate sponsorship.” – Alex P., Customer Engagement Specialist
The Cisco Customer Success Manager Course is an excellent option for professionals looking to enhance their expertise in adoption strategies, value realization, and customer retention. With its robust curriculum and industry-recognized certification, it’s a valuable investment for those seeking to excel in customer success.
Customer Success Management Pulse
Gainsight’s Customer Success Management Pulse course is a comprehensive program designed to provide foundational knowledge and advanced techniques in customer success. Perfect for beginners or those looking to refresh their skills, this course focuses on customer journey mapping, segmentation, and churn prevention while incorporating Gainsight’s platform for streamlined customer success management.
Course creator Price Format Duration Gainsight $900/year Self-paced online course with optional live sessions. 6 months to 1 year 
Curriculum
This course offers an in-depth look at key aspects of customer success:- Customer success foundations: Understand the core principles and importance of customer success.
- Customer journey mapping: Learn how to visualize and optimize customer touchpoints to achieve desired outcomes.
- Segmentation techniques: Discover how to categorize customers effectively for tailored success strategies.
- Churn prevention strategies: Develop skills to identify at-risk customers and implement retention plans.
- Platform overview: Gain insights into Gainsight’s customer success tools and their application in real-world scenarios.
Skill level
Beginner.
This course is designed for new customer success professionals or individuals transitioning into the field. It provides practical knowledge and tools to help learners build a strong foundation in customer success.Pros and cons
Pros- Comprehensive curriculum covering the essentials of customer success.
- Incorporates hands-on learning with Gainsight’s customer success platform.
- Self-paced format allows flexibility for learners with busy schedules.
- Access to industry-leading expertise from Gainsight.
Cons
- Annual subscription fee may be a barrier for some individuals.
- Heavy focus on Gainsight’s platform, which may not suit professionals using other tools.
- Limited interactivity compared to instructor-led courses.
Reviews from students
- “A great introduction to customer success. I learned so much about journey mapping and segmentation, which I now use daily.” – Emily S., Customer Success Coordinator
- “The platform overview was particularly helpful, but I wish there were more live sessions for real-time Q&A.” – Daniel R., Account Manager
- “If you’re new to the field, this is a fantastic course to get you up to speed quickly!” – Priya K., Customer Experience Specialist
The Gainsight Customer Success Management Pulse course is ideal for beginners eager to understand the fundamentals of customer success and its practical application. With its self-paced flexibility and focus on Gainsight’s platform, it provides a strong foundation for those looking to enhance their career in customer success.
Customer Success Training and Certification
SuccessCOACHING’s Customer Success Training & Certification program is a comprehensive course tailored for customer success professionals looking to advance their skills and earn a recognized certification. This program is designed to equip learners with actionable knowledge in customer success strategy, onboarding, health scoring, and account management. Learners gain a Customer Success Certified Professional (CSCP) designation upon successful completion, demonstrating their expertise and commitment to excellence in customer success.
Course creator Price Format Duration SuccessCOACHING $99–$529/year Blended format with live virtual sessions, self-paced modules, and practical assignments. 8 weeks 
Curriculum
This program offers a robust learning experience with the following modules:- Customer success fundamentals: Deep dive into the role and responsibilities of a Customer Success Manager.
- Customer onboarding: Learn best practices for setting up customers for long-term success.
- Customer health scoring: Develop a framework to measure and monitor customer satisfaction and success.
- Account management: Master relationship management and proactive engagement techniques.
- Retention strategies: Understand how to prevent churn and foster customer loyalty.
- Advanced topics: Explore strategic planning, scaling success initiatives, and aligning cross-functional teams.
Skill level
Intermediate.
This course is ideal for customer success professionals seeking to refine their skills and advance in their careers. It provides actionable insights and techniques to help learners manage customer relationships effectively and drive growth.Pros and cons
Pros- Globally recognized CSCP certification enhances career prospects.
- Comprehensive curriculum covering all key aspects of customer success.
- Blended learning format offers flexibility and hands-on application.
- Access to live sessions, on-demand content, and downloadable resources.
Cons
- Higher price point compared to some other customer success courses.
- Requires a consistent time commitment over eight weeks.
- Focused primarily on the customer success manager role, which may limit applicability for other positions.
Reviews from students
- “The CSCP certification gave me the confidence and tools I needed to take my customer success career to the next level.” – Sarah T., Customer Success Manager
- “The onboarding module was a game-changer for me. I now have a clear framework to help my customers succeed.” – James L., Account Executive
- “I appreciated the mix of live sessions and self-paced learning. It was easy to fit into my schedule.” – Priyanka K., Customer Experience Specialist
SuccessCOACHING’s Customer Success Training & Certification is a robust program for professionals aiming to deepen their knowledge and gain a recognized credential in customer success. With its well-rounded curriculum, flexible delivery, and CSCP designation, this course is an excellent investment for advancing your career.
Customer Success Certification by The Success League
The Success League’s Customer Success Certification program offers an immersive, interactive learning experience designed for both aspiring and experienced Customer Success Managers. This course emphasizes active participation through live webinars, encouraging collaboration and real-time learning. Over 15 comprehensive classes, students explore core customer success concepts, from goal setting to managing churn, equipping them with practical skills to excel in their roles.
Course creator Price Format Duration The Success League $1,795 Live, interactive webinars (15 one-hour sessions) 15 classes 
Curriculum
This certification program covers a wide range of critical customer success topics, including:- Customer goals and outcomes: Setting and aligning goals to drive customer success.
- Strategy and success planning: Developing and executing actionable success plans.
- Renewals and churn management: Strategies to maximize retention and minimize churn.
- Account advocacy: Techniques for building long-term customer relationships.
- Portfolio management: Balancing time and resources across multiple accounts.
Skill level
Beginner to intermediate.
This course is ideal for professionals looking to start or advance their career in customer success. Beginners gain foundational knowledge, while experienced managers refine their strategies and techniques.Pros and cons
Pros- Comprehensive curriculum covering key areas of customer success.
- Interactive live webinars encourage collaboration and networking.
- Practical, real-world application through actionable insights and examples.
- Led by seasoned customer success experts.
Cons
- Higher price point compared to other courses.
- Requires a time commitment of 15 live sessions, which may not suit all schedules.
- No self-paced learning option for flexibility.
Reviews from students
- “This certification gave me the tools I needed to become a more effective CSM. The live sessions were invaluable for real-time feedback and interaction.” – Emma R., Customer Success Manager
- “The focus on renewals and churn management has completely transformed how I approach my accounts. Highly recommend!” – David S., Account Manager
- “It’s a commitment, but the practical knowledge and strategies you gain are well worth it.” – Lisa T., Customer Experience Specialist
The Success League’s Customer Success Certification is an excellent choice for those seeking an engaging, hands-on learning experience. With its focus on actionable strategies and expert-led sessions, this program equips professionals with the tools they need to thrive in customer success roles.
Customer Success Certified: Core
This comprehensive online course is designed for individuals seeking to build a solid foundation in customer success. It covers essential principles and practical applications, making it suitable for beginners and professionals looking to enhance their skills.
Course Creator Price Format Duration Customer Success Collective $995 100% online, self-paced Approximately 10 hours 
Curriculum: The course is structured into several modules, each focusing on key aspects of customer success:
- Introduction to customer success: Understanding the fundamentals and importance of customer success.
- Customer journey mapping: Techniques to effectively map and enhance the customer journey.
- Metrics and KPIs: Identifying and analyzing key performance indicators relevant to customer success.
- Customer segmentation: Strategies for segmenting customers to tailor success approaches.
- Renewals and upsells: Best practices for driving renewals and identifying upsell opportunities.
- Stakeholder management: Managing relationships with key stakeholders to ensure customer success.
Skill level
Beginner to intermediate.
This course is ideal for customer success professionals, marketers, and educators who want to enhance their customer education initiatives and create long-term customer loyalty.
Pros and Cons:
Pros:
- Comprehensive, well-structured curriculum covering all customer success essentials.
- Flexible, self-paced learning format that fits around busy schedules.
- Recognized certification that boosts career opportunities.
Cons:
- Higher price point compared to some alternatives ($995).
- Limited interactive elements, as it’s primarily self-paced.
Reviews from Students:
- “An excellent course that provided me with a solid understanding of customer success principles. The self-paced format was perfect for my busy schedule.”
- “The modules were well-structured and informative. I feel more confident in my role as a Customer Success Manager after completing this course.”
This course is an ideal choice for individuals seeking a comprehensive and practical approach to mastering customer success fundamentals. With its self-paced format and industry-recognized certification, this course equips professionals with the tools and strategies needed to succeed in today’s competitive landscape.
What to look for in a customer success course
Choosing the right customer success course can be daunting with so many options available, but it’s key to leveling up your career. To help you make the best choice, it’s important to focus on a few key factors to consider, that set exceptional courses apart. Here’s what to look for:
1. Comprehensive curriculum
A strong customer success course should cover the full spectrum of relevant topics, including customer journey mapping, metrics, onboarding strategies, and stakeholder management. Look for courses that not only teach the fundamentals but also dive into advanced techniques. A comprehensive curriculum ensures you’ll have the tools and knowledge to tackle real-world challenges with confidence.
2. Practical application
Theory is important, but a good customer success course should also emphasize practical, hands-on learning. Courses that include role-playing scenarios, case studies, or assignments give you opportunities to apply what you’ve learned, preparing you to implement these skills immediately in your work.
3. Flexibility and accessibility
Whether you prefer live sessions, recorded lectures, or self-paced learning, the course should accommodate your schedule and learning style. The best courses offer flexibility through a mix of formats, such as video lessons, downloadable resources, and live interactions. This adaptability ensures you can balance your professional development with other responsibilities.
4. Access to resources and support
A great course goes beyond teaching—it provides ongoing support and resources to help you succeed. Whether it’s templates, checklists, or access to a learning community, choose a course that offers tools you can use long after the lessons end. Courses with lifetime access to materials or additional mentoring opportunities are especially valuable.
5. Industry recognition
Look for courses that offer recognized customer success certification or are endorsed by respected organizations in the customer success space. Certifications can boost your credibility and signal your expertise to employers, helping you advance in your career.
By focusing on these five elements, you’ll be better equipped to choose a customer success course that empowers you with the knowledge, skills, and resources to succeed. The right course won’t just educate—it will help you create a lasting impact for your customers and your business.
Common types of customer success training
Customer success professionals have access to a variety of customer success training methods and resources, each tailored to different learning preferences, skill levels, and career goals. Here are the most common types of customer success training available today:
1. Customer success certifications
Customer success certifications are formal programs that validate your expertise and knowledge in the field. These certifications are often designed by industry leaders and provide structured, in-depth training on customer success principles, strategies, and tools.
- Best for: Professionals seeking industry-recognized credentials to boost their resumes.
- Key benefits: Certification courses often include comprehensive curriculums, expert-led training, and assessments to ensure mastery of key skills.
- Examples: Programs like SuccessCOACHING’s Customer Success Certification and The Success League’s Customer Success Certification.
2. Formal courses
Formal courses focus on providing structured education through a mix of live sessions, pre-recorded lessons, and interactive assignments. These courses can range from beginner-level introductions to advanced programs for seasoned professionals.
- Best for: Individuals seeking a guided, structured learning experience with clear objectives.
- Key benefits: In-depth modules, practical exercises, and access to resources make formal courses a popular choice for foundational and advanced learning.
- Examples: Udemy’s “Customer Success Management: Basics to Advanced” and LinkedIn Learning’s “Customer Success Management Fundamentals.”
3. Peer-to-peer learning
Peer-to-peer learning leverages the collective knowledge of other customer success professionals. This approach often takes place in communities, forums, or mentorship programs, where learners can exchange insights, strategies, and experiences.
- Best for: Those looking to learn from real-world experiences and build professional networks.
- Key benefits: Offers practical, real-world insights and fosters collaboration. It’s often free or low-cost, making it accessible to a broad audience.
- Examples: Joining online forums, attending customer success meetups, or participating in mastermind groups like CS Mastermind by Adopttec.
4. Workshops and bootcamps
Workshops and bootcamps are intensive, short-term training programs that focus on specific aspects of customer success training topics, such as onboarding, churn prevention, or metrics tracking. These are typically hands-on and interactive, allowing users to learn by doing.
- Best for: Professionals who want to dive deep into a particular topic or gain hands-on experience in a short amount of time.
- Key benefits: Focused learning, practical exercises, and immediate application of skills.
- Examples: The Customer Success Manager Workshop by CSM Practice and the Customer Success Training Bootcamp by ClientSuccess.
5. Self-paced online learning
Self-paced learning platforms allow individuals to study on their own schedule. These programs often include video lessons, reading materials, and quizzes, enabling learners to progress at their own pace.
- Best for: Busy professionals who want flexibility and control over their learning schedule.
- Key benefits: Accessible anytime, anywhere, and often cost-effective. Learners can revisit materials as needed for better retention.
- Examples: Thinkific Plus offers customizable self-paced courses for businesses to train their teams, and LinkedIn Learning provides accessible modules for beginners.
6. On-the-job training
On-the-job training involves learning directly in the workplace, often through mentorship, shadowing, or guided practice. This method focuses on real-world application and helps employees develop skills relevant to their specific roles.
- Best for: New hires or team members transitioning into customer success roles.
- Key benefits: Immediate application of knowledge, mentorship from experienced colleagues, and tailored guidance based on company-specific processes.
- Examples: Structured onboarding programs led by managers or team leads.
Conclusion
Investing in the right customer success course or customer success manager training is like nurturing a garden—you provide the essential tools, knowledge, and resources that allow it to flourish. The right training empowers you to develop your skills, foster stronger relationships with your customers, and drive meaningful growth for your business.
Whether you’re just starting out and need to build a solid foundation, an experienced professional aiming to sharpen your expertise, or a leader refining your strategies, there’s a customer success course tailored to meet your needs. Each program highlighted in this list offers unique opportunities to learn, grow, and thrive in the dynamic field of customer success.
Now is the time to plant the seeds of knowledge and watch your customer success skills—and your business—grow. By investing in your education today, you’re setting the stage for long-term customer satisfaction, loyalty, and success.
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FAQs
- What is customer success?
Customer success is a proactive approach to helping customers achieve their goals using your product or service. It focuses on building strong relationships, anticipating needs, and driving satisfaction, retention, and business growth. - What is a customer success certification?
A customer success certification validates your skills in customer success management, covering topics like onboarding, retention, and metrics. It enhances your credibility and competitiveness in the field. - How can I upskill as a customer success manager?
Upskill by taking customer success courses or customer success manager training, engaging in peer learning, leveraging online resources, practicing data analysis, and seeking mentorship. Continuous learning and practical experience are key.
This article was originally published July 2023, and was updated on Januay 2025 for relevancy.
